Frequently Asked Questions
General Questions
Dimona.biz is a veteran-owned SaaS agency delivering AI tools like Voice AI, Workflow AI, Reviews AI, and Content AI so small businesses never miss a call or a lead.
Realtors, HVAC pros, contractors, plumbers, chiropractors, and small business owners of all kinds. We scale up for multi-location and enterprise as needed.
Most clients are live in a few days. Advanced integrations can take 1–2 weeks.
No. We configure everything and provide training so you can focus on running your business.
Integrations
Yes. We integrate with CRMs (GoHighLevel, Salesforce, HubSpot), scheduling tools, payment processors, and messaging platforms.
Yes. Voice AI can layer over most business phone systems and numbers.
Security & Compliance
Yes. We use industry-standard encryption in transit and at rest and follow privacy best practices.
We support GDPR/CCPA requirements and provide tools to honor data-subject requests.
No. Your data stays private and is never sold.
Onboarding & Support
Yes. Every plan includes onboarding sessions, step-by-step playbooks, and recorded tutorials.
Email, chat, and scheduled calls. Priority support for higher tiers.
Yes. We can import contacts, reviews, and workflows from your existing tools.
Pricing & Plans
Yes. We provide a low-cost or limited free trial depending on the product.
No long-term lock-ins. Month-to-month or annual for savings.
If you don’t see measurable improvement, your next month is free.
Yes. Upgrade or downgrade any time.
Product-Specific
No. It handles routine calls and follow-ups so your team can focus on high-value work.
Yes. From simple automations to multi-step, branching processes.
Yes. Responses are tailored to your brand voice with approval controls.
Yes. We train it on your tone, industry, and audience.
Industry Fit
Yes. That’s our specialty—helping local businesses compete with larger brands.
Absolutely. Our platform and team scale with you.
F.A.Q
Voice AI
Voice AI uses artificial intelligence to handle customer calls. It can answer queries, collect information, route calls, and even trigger workflows—all while understanding natural speech.
Voice AI is compatible with Lead Connector phone numbers and integrates seamlessly with most CRM systems. However, it does not support direct integration with Twilio.
Voice agents can be fully customized, including their tone, personality, and responses.You can also train them with specific business knowledge to ensure they align with your brand.
No, Voice AI is designed to complement your team by handling repetitive or simple tasks, freeing your employees to focus on more complex, high-value activities.
f.a.q.
Workflow AI
Workflow AI simplifies and enhances the process of building and managing workflows. It helps automate tasks, optimize processes, and guide users through workflow setup.
Workflow AI provides suggestions for actions, triggers, and improvements. It can
analyze your workflows, identify inefficiencies, and recommend optimizations.
Yes, Workflow AI is capable of managing both simple and complex workflows, including multi-step processes with conditional logic.
Each sub-account gets 30 free daily credits. Unlimited access is available with an AI Employee subscription.
F.A.Q
Reviews AI
Reviews AI automates the management and response to customer reviews across platforms like Google, Yelp, and Facebook. It also provides sentiment analysis and insights to improve customer satisfaction.
Yes, Reviews AI generates personalized responses based on the tone and content of customer reviews. You can also use customizable templates for consistent messaging.
Reviews AI analyzes the language and tone of reviews to determine customer
sentiment, helping you prioritize feedback that requires immediate attention.
Yes, Reviews AI integrates seamlessly with existing workflows, allowing you to trigger actions such as escalating negative reviews to a support team.
F.A.Q
Content AI
Content AI generates high-quality content for blogs, social media, emails, and more. It’s designed to save time while maintaining your brand’s voice and messaging.
Simply provide examples of your existing content, and Content AI will learn your tone, style, and preferences to generate content that aligns with your brand.
Yes, Content AI supports multiple languages, making it ideal for businesses with global
audiences.
Technical and Support
We prioritize data security and comply with industry standards to protect your information. All communications and data are encrypted to ensure privacy.
Yes, we provide onboarding and training to help you and your team maximize the benefits of our tools.
Our dedicated support team is available via email, phone, or chat to assist with setup,troubleshooting, and ongoing questions.
Yes, we offer demos of our tools, so you can see how they work and evaluate their impact on your business.
At Dimona.Biz, we are dedicated to delivering exceptional service and results. With a focus on innovation and excellence, we provide the tools and strategies your business needs to thrive in the digital age. Let us guide you in achieving your marketing goals with confidence.